Introduction to Our Team
Our Team's Core Competencies and Values
Eileen Broer (Colorado, U.S.) (Human Dimension President)
John Chiarelli (Toronto, Canada)
Kendra Coleman (Chicago, IL, U.S.)
Helen Crompton (North Carolina, U.S.)
Anna Harper (Sydney, Australia)
Gloria Harris (Southern California, U.S.)
Jean Hauser (North Carolina, U.S.)
Rody Kent (New Mexico, U.S.)
Mary Key (Florida, U.S.)
Winston Lau (Northern New Jersey, U.S.)
Lily Li (Mainland China)
Ernie Lopez (Colorado, U.S. and Mexico)
Afsaneh Noori (Florida, U.S.)
Iris Poon (Hong Kong)
Diane Wilcoxson (Hong Kong)
Suanne Williams-Lindgren (Maine, U.S.)
Jimmy Zhao (Mainland China)
Marenda Zhu (Mainland China)
Introduction to Our Team: Over the years, The Human Dimension has built close alliances with top organization development consultants and executive coaches in many countries and across the United States.We are able to easily put together teams of top consultants, or a single consultant, as our clients need, in order to meet the diverse needs of our clients while keeping our people working close to home, and also provide a cost-effective solution for our clients.
President, The Human Dimension (1986-present)
C-Level Executive: Eileen
served as Vice President or Corporate Vice President of three
Fortune 500 companies. She was the first woman vice president
of two of them. Organization Development Consulting and
Executive Coaching: Eileen has coached countless
executives and high potential leaders at all levels – from
the C-suite to the shop floor; from CEO's to new managers – for
over 20 years. She is a certified independent executive
coach. Trainer of External and Internal Coaches: For
three years, Eileen recruited, trained, certified and supervised
over 100 C-level executive coaches in North America and APAC
for one of the largest global coaching providers. She has also
trained coaches to work as internal coaches for their companies. Industries: Eileen's
clients come mainly from Fortune 100 - Fortune 500 corporations
in most industries, as well as government entities, and non-profits,
including IBM, Nortel, Cisco, Beijing Telephone Bureau, EPA,
ADT, British-American, Sara Lee, DBM, Lucent and Qwest. Master
Facilitator, Team and Team Leadership Developer: Eileen
has coached and facilitated hundreds of leadership teams and
their leaders. For three years, she led the Human Dimension
consulting team at Nortel when they were implementing their first
self-directed work teams in Operations nationwide. Board and Leadership
has designed and facilitated many off-site retreats at all levels
to develop strategy, clarify mission, objectives and action plans,
redesign processes, plan how to implement change initiatives,
and to address irritants and issues within Leadership Teams. Facilitating
Transformational Leadership Development Programs: Eileen
is an accomplished group developer and transformational teacher. She
has worked extensively developing teams and leaders. She
has co-led more than 30 week-long, life-changing programs
at PDS, Inc. for hundreds of people from the world's leading
organizations. Global Experience: Eileen
has worked with organizations in the U.S., EMEA, APAC and Australia. Lived
in China 5 years: Eileen lived in China from 1997-2001,
and in Hong Kong 2001-2002. She developed organization
and management development solutions for Hong Kong companies,
Chinese State Owned Enterprises, and Chinese Joint Ventures. She
is the recognized expert on teaching Myers-Briggs® personality
type in China. Her article comparing
Chinese personality type with Western personality type was published
in the Journal of Psychological Type in 1999. Audio CD's Eileen's
audio CD's include: The
Power of Unfinished Business;
Nine Leadership Secrets; and Leading
from Wholeness and Emotional Strength. Author: Eileen's
manual, Essential Skills and Concepts for
Working Together Collaboratively, is used
to develop teams in manufacturing and professional environments. She
wrote a monthly column on management for the Guangzhou (China)
City magazine for over a year. She was Adjunct Lecturer
in Business Writing at New York University for two years. Her
articles have been published in many publications. Association
Leadership: Eileen has served as president of two chapters
of the Association for Psychological Type (APT), and a chapter
of the National Association of Women Business Owners. In 1996,
the APT presented her their Leadership award. Education: Eileen
has completed four years of post-graduate training at the Gestalt
Institute of Cleveland, including their eighteen month Organization
and Systems Development program. Her other post-graduate
work has been in Team Development, Counseling Couples and other
Two-Person Systems, and Executive Coaching.
Senior Executive: John has served as a senior leader with RJR, Coca-Cola Enterprises Inc., Molson Inc., Honda, and The Hospital for Sick Children. He is a strategic thinker with a strong ability to identify the issues and translate strategy into tactics. Executive Coach, Workshop Leader, CEO Roundtable Facilitator: John is sought after business-minded executive coach who provides strategic and tactical business solutions to boards and senior management on four continents. He focuses on working with senior executives, political leaders and physician leaders to solve business problems, and specializes in executive development, organizational integration and design improvement, board governance, executive compensation and roundtable facilitation. His clients include enterprises in the banking and finance, food and beverages, airlines, healthcare and hospitals, manufacturing, utilities and communication sectors, as well as local and federal government agencies and academic institutions. He has worked closely on strategic business issues including, mergers, acquisitions and integrations. He is a certified executive coach, certified management consultant, business adviser and provider of leadership coaching within the University of Toronto EMBA program, as well as a business consultant at the Business Development Bank of Canada.
Organization Development Consultant, Trainer, Coach: Kendra has over 10 years of experience with myriad organizations - public, private, start-ups, not-for-profit and Fortune 500 corporations. Clients include U.S. Gypsum, Kraft, Con Agra, and Williams. Her areas of expertise include leadership development and coaching, change leadership, stakeholder management, and process design and consultation. She served as Director of Multicultural Affairs at the School of the Chicago Art Institute, where she coached dozens of director-level staff, academic leaders, and others over a three-year implementation of their organizational diversity strategy. At Kraft Foods, she redesigned the Core Global Management training modules on Communication and Interaction, and Leading Teams. As Practice Manager for Stride & Associates, she coached and/or trained over 30 associates and 50 technology/IT professionals, greatly contributing to the growth of the West Coast region and ultimately the national revenue. At U.S. Gypsum, Kendra coached internal trainers to deliver and support end-user training as part of an Oracle implementation. She holds an M.S. in Organization Development & Change from American University/National Training Laboratories, and has completed a major 1.5 year post graduate advanced program at the Gestalt Institute of Cleveland, majoring in coaching, organization and systems development.
Executive Coach and Career Development Counselor: Helen has been a nationally certified counselor and licensed professional counselor since 1985. She has been a forerunner and innovator in the executive coaching field, and has many years experience in leadership and team development, as well as career counseling and development for people at all levels -- from college bound high school students to senior executives. She has helped hundreds of young people find and get into the right college for them. IBM Internal Career Developer: For over ten years, Helen has been coaching IBM executives throughout North America. She has designed a leadership-coaching program, and a web talk on career coaching techniques for leaders, for IBM audiences worldwide. Her programs on assessment, teamwork, and negotiating enabled IBM to meet measurable business targets for mentoring during the four years she consulted to them. Helen and Eileen Broer have developed and facilitated many successful team and leadership development programs for executive teams from IBM and many other leading organizations. Duke University Executive Coaching in Fuqua School of Business MBA Program: Helen is also affiliated with Duke University, The Fuqua School of Business, where she is part of a progressive initiative to provide executive coaching to MBA alumni. She is an expert in Myers-Briggs Personality Type (MBTI®), and trains professionals in the use of personality type. Global Experience: Ms. Crompton was born in the UK, and has lived and worked in the UK, Melanesia, and the United States. Education: Helen holds a Master of Science degree from the University of Bridgeport (US), and a Bachelor in Social Science degree from Birmingham University (UK).
Anna has more than fifteen years experience as an independent business consultant with a focus on embracing change initiatives and creating alignment to corporate goals whilst dealing with the complexities of culture in the industries and the communities they serve. She raises awareness of the interconnections and the impact on Corporate Social Responsibility, both locally and globally. Organization Development Consulting: Anna has provided high-level strategic planning and consultation services to many corporate clients in Asia-Pacific. Her focus is on team building, communication strategies, organizational needs analysis and restructuring to assist companies, teams and individual executives in defining new initiatives as a result of joint ventures and mergers where cultural appreciation and virtual team management were critical to successful business objectives. She project managed an organization-wide culture change project for an international airline undergoing extensive growth initiatives, shifting the culture to be customer oriented and 'culturally' sensitive, in a highly competitive global environment. Executive Coaching: Anna has ten years of coaching and consulting experience at all senior executive levels: CEO, CFO, EVP/SVP, VP, and Director. Cross-Cultural coaching: Anna has coached countless people in cross-cultural management and leadership development. Her capabilities also include multicultural team building, global leadership and change strategies, succession planning, and effecting organizational change and personal development. Global Experience: A native born New Zealander, Anna has experience working in Europe, North America, Asia, and Australia. C-Level Executive Experience: Anna served as Marketing Director for a well-known International Cosmetic Company, where she responsible for developing business through agents in Asia, as well as establishing a Joint Venture in Japan. Industries: Anna has worked in or consulted to a wide range of global corporations in diverse industries, including advertising, public relations, banking and finance, utilities, manufacturing, telecommunication, Information technologies, advertising, pharmaceutical and professional services. Education: Anna earned an M.A. degree in Organizational Development, specializing in Chaos, Complexity, and Creativity. She has completed post-graduate work in Communications Management and Design Management. She is also a graduate of the Institute of Executive Coaching in Australia and the Coachville Graduate School of Coaching.
Consultant, Executive Coach and Psychotherapist: Glo has
successfully coached hundreds of managers, sr. managers, directors, senior
leaders, C-level executives and board members. She has a reputation
for always achieving the highest evaluations from her clients. In
her 30 years in private practice, Glo has worked with a wide variety of
individuals, families, and corporations. Her expertise in organizational
development includes interpersonal communication, conflict management,
issues particular to women, and executive coaching and team building – particularly
working with teams that are struggling with their process, diversity awareness
and sensitivity. Management/Leadership Development: Glo
is a senior faculty member of Korn/Ferry International. For ten
years, she has been leading monthly management and leadership development
programs in the U.S., EMEA and APAC for one of the top five global strategic
consulting firms, as an integral part of their internal talent management
system, with the objective of assisting these top leaders to become more
motivational and inspirational. Industries: Glo's
clients have included the Fortune 100-1000 in most industries.
Jean Goodmon Hauser, Ph.D.
Jean Goodmon Hauser, Ph.D.
Rody Kent, C.S.A.
Rody Kent, C.S.A.
CEO and C-suite executive coach, business consultant, and author: Dr. Mary Key is committed to the development of leaders and organizations. She has helped clients produce breakthrough results through executive coaching, leading change, leadership and team development, succession planning, conflict resolution, strategic planning, strategy development and effective execution. She has worked with Fortune 500 companies, Inc. 500 winners and various government agencies in the U.S, Europe, Asia and Latin America, including Ericsson, Nokia, Nissan, Infiniti, Baptist Health Care, Bausch & Lomb, Sun, Georgia Medical Center, Wyeth Nutrition, CitiFinancial Retail Services, Georgia-Pacific, Florida Steel, Trane Company, Dow Chemical, Circuit City, TRC, CA Hospital Association, and the Province of British Columbia. Board Development: She has also been involved in board development work and board interface with some of these clients. Key was Executive Director of Inc. Magazine's Eagles CEO Program, where she provided one-on-one consulting and roundtable facilitation to CEOs of fast-growing companies and Inc. 500 winners. Leadership Positions in International Consulting Firms: She served in leadership roles at several major international consulting firms and was the President/COO of a medical device company. Author: Key has authored several books including CEO Road Rules: Right Focus, Right People, Right Execution. She earned her Ph.D. at the University of Virginia, and has extensive training in leadership competencies and assessing them. She has lectured at the Darden School of Business, and Tampa's Graduate School of Business, Harvard's School of Public Health. Mary was a finalist for the 2007 Business Woman of the Year in Tampa Bay.
CEO with extensive C-level Experience: Winston has served as President of the Palnut Company, the Industrial Retaining Ring Company and Seeger Inc., where he led the successful consolidation of these companies and the implementation of a business strategy to exploit the various brands and marketing channels for profitability and growth. He also served as President and CEO of Crane Canada Inc. headquartered in Montreal, where he successfully re-engineered the company and implemented significant changes in culture, strategy and processes, including plant closure, divestiture and acquisition, to meet the challenges of NAFTA and the severe recession in the early 90's both in Canada and in the US. Winston also had an extensive and diverse career with Ingersoll Rand Company as Vice President of Distribution, Marketing Manager Asia Pacific, MIS Manager and Manager of Accounting. Executive Coach and Consultant: Winston utilizes his more than 25 years of international corporate executive experience and more than 10 years of international consulting experience to develop leaders who drive organizational performance. His specialty areas include executive leadership development and coaching, team leadership, cross-cultural awareness and change management. He has worked extensively with clients in manufacturing, distribution, chemical, industrial and consumer products. His clients include Ingersoll Rand Company, Verizon, Raytheon, Gallo, Lexmark, Starcom Mediavest, Rosetta Marketing, Becton Dickinson, ConAgra Foods and Reed Elsevier. Global Experience: He works extensively in the US, Europe and Asia. He holds an M.B.A. from the University of North Carolina, with undergraduate studies in Electrical Engineering and Business. Languages: Winston is bilingual in English and Cantonese.
Lily Li has been working with the Human Dimension in China since 1998. She was a technical trainer for Guangdong Nortel (GDNT) prior to discovering her talent for management training through working with us in a joint venture for high-level managers from China's state-owned enterprises (SOE's). Lily was born in Xian, China and earned her bachelor's degree in telecommunications engineering at the prestigious P & T Institute of Xian. She has also completed training in Canada. She is an excellent analytical thinker and is very good at analyzing training needs and developing and delivering customized courses to address them. Lily consistently gets the highest participant ratings. Her courses for Chinese professionals include Myers-Briggs® Personality Type, Team Building, Belbin Team Roles, Customer Service, Management and Supervisory Training, Communications Skills, Office Management, Chinese Business Etiquette, Meeting Design and Facilitation. She also trains management trainers for Global Education Network, a subsidiary of Global Knowledge Network, where she is a training consultant. Her work is grounded in five years of experience inside companies, as a team leader, project manager, and technical and management trainer. She has worked with a wide range of Chinese enterprises, including China Telecom, Cicso Systems in Beijing, Thinker Unity Telecom Consulting, China Mobile, Shanghai Eaton Engine Components, Siemens Electrical Apparatus, Guangzhou Confectionery Panyu, Shenzhen SDG-Modem Computer Manufacturing, Zhejiang University of Science & Technology, and CTX International, Incorporated. Languages: Lily is a native Mandarin speaker, and also speaks and writes basic English.
Internal OD and Leadership Development Consultant: Ernie has more than thirty-five years of experience in business, which includes leadership and management development, business operations, sales management, and training. Ernie served as an Internal Organizational Development Consultant for Coors Brewing Company, and as Internal Learning and Development Consultant with Kaiser Permanente. Consulting and Executive Coaching: Ernie specializes in leadership development, diversity awareness, team development and executive coaching. He served as a coach and feedback giver for the Center for Creative Leadership and provides coaching services for several courses at the Western Management Development Center. Trainer and Team Facilitator: He has facilitated numerous team-building sessions, and diversity awareness workshops and seminars. He worked for three years as a facilitator in the professional development program with Colorado Outward Bound. He designed, developed, and implemented the mid-level Manager Development Series for Kaiser Permanente. Ernie holds an MSBA in Business and a BA in Latin American Studies. Languages: In addition to English, Ernie speaks and writes fluent Spanish.
Organization Development: Afsaneh has been an organization development consultant for almost twenty years. She supports organizations in developing balanced strategies for transformational change. She has a dynamic presentation style, diverse experiences and real-world application tools to apply to her work. Industries: Her clients include Fortune 100-500 corporations in many industries, including financial services, insurance, power utilities, military, manufacturing, high tech, and telecommunications. Global Experience: Iranian born and raised, Afsaneh and her family moved to the United States when she was 20 years old. All of her organization development work has been in the U.S. Education: Afsaneh earned her Bachelor of Science degree in Industrial Engineering from the University of South Florida. Organizational Experience: Afsaneh began her career as an Industrial Engineer with the Tampa Electric Company. The company quickly recognized her capabilities beyond the traditional role of engineer, and she became one of their first Internal Consultants, as well as serving in the roles of Trainer, Team Developer and Change Agent. She went on to lead a company-wide education program called Changing Gears, to help employees understand the effects that competition and change had within the utility industry and TECO. This project culminated in her co-producing a training video and coaching upper and middle management for implementation. Consulting Experience: Afsaneh became an external organizational consultant in 1994. She is a creative designer and facilitator of leadership development and team development programs. Author and Speaker: In 2006, Afsaneh's first book was published -- Change Thrivers, a workbook for guiding people through change. It draws upon her organizational consulting experience and personal journey towards self-discovery and from her journey of healing from her wrenching move to the U.S. from Iran at the age of twenty with none of her possessions. Through Change Thrivers, Afsaneh teaches individuals and organizations how to embrace change and how to harvest the growth that successfully managed change can bring to people and organizations. Languages: In addition to perfect English, Afsaneh speaks and writes Farsi.
Iris Poon, MBA
Diane Wilcoxson has over twenty-five years experience as a business consultant focused on creating change in industries and the communities they serve. She has provided high-level strategic planning and consultation services to corporate clients and their governing boards in Asia-Pacific since 1987. Organization Development Consulting: Diane's focus is leadership effectiveness, team building, communication, organizational needs analysis and creative solutions to aid companies, teams, and individual executives managing change. Executive Coaching: Diane's has coached executives at all levels. Her areas of coaching expertise include company and team leadership, strategic planning, negotiation, organizational change management, multi-cultural workforce optimization, process design and company positioning. She has considerable expertise in providing high-level facilitation in conflict resolution between major corporations, as well as in global branding and problem-solving. Cross-cultural Coaching: Diane has resided in Hong Kong since 1986. Much of her work includes cross-cultural consulting to individuals and teams navigating these dynamics in and between Asia, Europe, and North America. Varied Experience: Diane's work in Hong Kong started with co-developing and managing a trading company to source and sell sophisticated magnetic products from China to the U.S. From there, she undertook a consulting assignment with a well-established Hong Kong company to document and develop policies and procedures, and made recommendations on plans for considerable expansion of operations in Asia. Subsequently, she provided project expertise to a top-end management consultancy in Hong Kong on a major customer service initiative for a global bank and an internal communication and productivity program for an internationally recognized clothing company. Following this, Diane established a company to represent, as an agent in Asia, Franklin Covey. For three years, she did all marketing, advertising, training and customer service in Asia, expanding the client list from several hundred to thousands. Industries: Diane has worked with financial services, banking, airlines, chemicals, oil, electronics, consumer goods, transportation, publishing, computers, accounting, high tech, telecommunications, pharmaceutical, retail industries and others. Community Leadership Initiatives: Diane is founder of a center serving specific education and resource needs of a community in Wyoming (USA). She developed the center from concept through to implementation and directed it for seven years --- it continues successfully twenty-seven years later. In 2000, Diane was appointed a Member of the first Women's Commission for Hong Kong Government, serving two terms through 2005. In 2002, she founded The SPIRIT of Hong Kong, a community change project, leading it for several years. Education: Diane holds a BA in Sociology from the University of Colorado at Boulder. Languages: Diane is fluent in Spanish and speaks basic Cantonese, as well as her native American English. She is learning Mandarin.
Organization Development Consulting: Suanne Williams-Lindgren is an OD
and human resources consultant with over 20 years of experience in leadership
development, process consultation, appreciative inquiry, conflict resolution,
change management, team development, strategic planning, performance management,
and human resource management. Industry Experience: Suanne
has worked with companies in retail, manufacturing, health care, specialty
chemical, direct mail marketing, advertising, family owned firms, municipalities,
church congregations, school systems, and social service related organizations. Internal
OD Experience: Suanne was responsible for the OD and communication
functions for LL Bean's distribution group for several years. She also worked as the Human Resources Manager for Baxter/Health
Data Institute, a startup purchased by Fortune 300 company Baxter Health
Care. Mental Health Consultant: In addition,
Suanne has worked as a mental health consultant. Adjunct
Faculty: Suanne has served as adjunct faculty at several
colleges teaching Organization Behavior and Human Resource Management. She
has served as teaching faculty of "Gestalt Consulting Skills for Change
Agents and Leaders", taught annually. Education: Suanne
has a Masters degree in Applied Behavior Analysis from Western Michigan
University and a Masters of Arts degree in Education from Lesley College
in Cambridge, Massachusetts. She is a graduate of, and practicum supervisor
of three postgraduate training programs at the Gestalt Institute of Cleveland,
Marenda Zhu has been an Associate of the Human Dimension in China and Hong Kong since 1998. She presents workshops, and performs simultaneous translation during workshops. She has served as Manager - HR and Administration - for two large manufacturing facilities in China - both wholly owned by multi-national corporations, one based in Germany, and one based in the U.S. She also worked for five years at Guangdong Nortel, the corporation's large manufacturing facility in Shunde (Southern China) in increasingly responsible positions in the human resources, purchasing, and training departments. She is an expert in using several personality inventories, including the Myers-Briggs(R) and the Human Patterns(R) inventories, to help people understand themselves, their co-workers, and their family members. Marenda was born and raised in Guangdong Province, China and lives in Southern China. She has earned two Bachelor of Arts degrees: one from South China University with a major in technical English of the foreign language department, and the second degree from Beijing University with a major in Psychology. Languages: She speaks and writes Mandarin, Cantonese and English fluently.