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The ECI™ was developed by Hay-McBer Associates using the latest research and information on emotional intelligence. It is a 360-degree instrument, that is, it gathers information from the colleagues, bosses, and subordinates of the person. The test is available to be taken on the Internet. The test administrator receives the results of the test and reviews them with the client.

The following information is from Hay-McBer's "Emotional Intelligence Fact Sheet." It is based on the work of Daniel Goleman, PhD, who is a development advisor of the Hay-McBer® test. Goleman is the author of Working with Emotional Intelligence (Bantam Books, ©1998). His book started a revolution in how we think about emotional intelligence, and how we train people to be emotionally intelligent.

What is Emotional Intelligence (EQ)?

According to Goleman, "emotional intelligence is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions effectively in ourselves and in others."

"Research shows that EQ is more than 85% of what
differentiates star performers from average performers."

- Daniel Goleman, PhD, Working With Emotional Intelligence

What is the Emotional Intelligence Competency Model?

This Hay-McBer model comprises 20 competencies organized into four clusters. An emotional competency is a learned capability based on emotional intelligence that contributes to effective performance at work.

Emotional Intelligence Competency Clusters

The Hay-McBer® Emotional Intelligence Competency Clusters consist of four main areas:


Emotional Self-awareness -- recognizing our emotions and their effects
Accurate Self-Assessment -- knowing one's strengths and limits
Self-Confidence -- a strong sense of one's self worth and limits


Self-control -- keeping disruptive emotions and impulses under control.
Trustworthiness -- maintaining standards of honesty and integrity.
Conscientiousness -- demonstrating responsibility in managing oneself.
Adaptability -- flexibility in adapting to changing situations or obstacles.
Achievement Orientation -- the guiding drive to meet an internal standard of excellence.
Initiative -- readiness to act

Social Awareness

Empathy -- understanding others and taking an active interest in their concerns.
Organizational Awareness -- empathizing at the organizational level.
Service Orientation -- recognizing and meeting customer's needs

Social Skills

Developing Others -- sensing others' development needs and bolstering their abilities.
Leadership -- inspiring and guiding groups and people.
Influence -- wielding interpersonal influence tactics.
Communication -- sending clear and convincing messages.
Change Catalyst -- initiating or managing change.
Conflict Management -- resolving disagreements.
Building Bonds -- building relationships with others.
Teamwork and Collaboration -- working with others toward shared goals.

Emotional Competency Inventory® and ECI™ are registered trademarks of The Hay Group, Philadelphia, Pennsylvania, USA